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11-Feb-2016 13:11

"Because of the complexity of this customer support process we've actually removed the page and we will work with customers directly to make sure they have a smooth experience." It may be that the process was simply too difficult to explain - and would probably only have been used by a small percentage of the console's new userbase.That said, anyone who runs into difficulties now may be forced to go through Microsoft support channels to get the files they need, rather than simply obtain them from Microsoft's server.Poke around in your Xbox One settings and you’ll find nothing helpful, no log files or download histories to peruse, no way to guesstimate what might have knocked things out of orbit.It’s as if Microsoft believes we’re living in some perfect future moment, where being able to back-step through a device’s activities is nonessential, and where system updates work without problems every time.There are also several steps you can take if your Xbox One is having difficulty installing an update.The flash drive will require at least 2 GB of space and must be formatted correctly.Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis.

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"The site was not an alternative way to take the Day One update and customers still need to connect to Xbox Live for the update," a spokesperson said.A week ago, that interface was fast and fluid and totally hitch-free, but this morning, it’s like someone walked the frame rate down to single-digits-ville.